Due to the popularity of our workshop and mapping services, a non-refundable booking fee will be required to secure appointments at Shark Performance HQ in Mansfield. This is to ensure that we can manage the calendar effectively and customers have a fair chance at booking their preferred appointment slots without having to book too far ahead. The booking fee taken will be a flat rate of £50 regardless of the total value of the booking, and will of course be allocated towards the cost of your final invoice.
Unfortunately we have had to implement this system due to missed appointments, as we believe it is unfair for customers to have to wait up to 2 weeks ahead to book their car in, when other customers don't turn up at all. We understand that occasionally there are reasons why people are unable to attend appointments and as such, with reasonable notice and at our discretion, we may agree to move a booking to another date with no additional charge.
We hope that this will not discourage our genuine and loyal customers from attending as before, but feel it is necessary to ensure that booking slots are allocated effectively.